Is Salon Asaan free to use?

Yes for customers. The customer app is completely free. For salon owners, the Basic plan is Rs. 1000 per month and Premium is Rs. 5000 per month, and Basic is free for now for early salons.

How do customers book appointments?

Customers can browse nearby salons, choose services, select date and time, and confirm bookings directly in the Salon Asaan app in just a few taps.

How can salon owners join Salon Asaan?

Salon owners can contact us on WhatsApp to get onboarded. Once registered, they can manage bookings, services, working hours, and daily operations from the owner app.

Does Salon Asaan send booking updates?

Yes. Both customers and salon owners receive real-time updates and notifications for booking requests, confirmations, and status changes.

What if I need help using the app?

You can reach our support team through WhatsApp. We help with onboarding, setup, and any issues related to bookings or account usage.

Privacy Policy | Salon Asaan

1. Introduction

Welcome to Salon Asaan ("we", "our", or "us"). We operate the Salon Asaan mobile applications (Customer App and Salon Owner App) and the website at https://salonasaan.com/.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using Salon Asaan, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Username and password when you register.
Profile Information: Your name and any profile details you choose to add.
Booking Information: Services selected, preferred date and time, and any notes you include with bookings.
Salon Owner Information: Salon name, contact information, working hours, and service listings.

2.2 Information Collected Automatically

Location Data: With your permission, we collect GPS coordinates to show nearby salons and sort results by distance. Location is used only within the app and is not stored persistently on our servers.
Device Information: Device type, operating system, and a device token for push notifications.
Usage Data: App interactions, screens visited, and booking activity to improve our service.

3. How We Use Your Information

To create and manage your account.
To process and manage salon bookings.
To send push notifications about your booking status (confirmations, rejections, reminders).
To display nearby salons based on your location.
To allow salon owners to contact customers via phone or WhatsApp regarding their booking.
To improve, maintain, and secure our platform.
To comply with applicable laws and regulations in Pakistan.

4. Sharing Your Information

We do not sell your personal information. We may share your data in the following limited circumstances:

With Salon Owners: When you make a booking, the relevant salon owner receives your name and booking details to serve you.
Service Providers: We use Supabase (database hosting) and Firebase (push notifications). These providers process data solely to provide their services and are bound by appropriate data protection agreements.
Legal Requirements: We may disclose information if required by law or to protect the rights and safety of our users and the public.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us at admin@salonasaan.com.

6. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over HTTPS, and passwords are securely hashed. However, no method of transmission over the internet is 100% secure.

7. Children's Privacy

Salon Asaan is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate data.
Request deletion of your account and personal data.
Withdraw consent for location access at any time through your device settings.
Opt out of push notifications through your device settings.

To exercise any of these rights, contact us at admin@salonasaan.com.

9. Third-Party Links

Our app may contain links to third-party services (such as WhatsApp or Google Maps). We are not responsible for the privacy practices of those services and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. Continued use of Salon Asaan after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: admin@salonasaan.com
Phone: +1 311 8328159
Location: Pakistan